Roots Cosmetics was originally founded in 2020 by J'Lissa Range, better known as Kerrie Jay, a Pro- Makeup Artist in Atlanta, GA. It is now a unique online cosmetics store that focuses on natural and organic beauty products sourced from sustainable and ethical suppliers. We are committed to offering our customers high-quality, luxurious makeup and skincare options that are free from harmful chemicals and are environmentally friendly. Our products are cruelty-free and are designed to promote both personal and environmental wellness. With Roots Cosmetics, you can feel confident knowing that the products you are purchasing are not only beneficial for your skin but also align with your values for sustainability and ethical sourcing. Our motto is all about "Embracing the beauty rooted within".

Absolutely not. At Roots Cosmetics, we are proud to say that we are 100% cruelty-free. We believe in providing high-quality cosmetics that are not tested on animals and are made with safe and ethically sourced ingredients. Our commitment to animal welfare extends to all aspects of our business, from product development to manufacturing. When you choose Roots Cosmetics, you can trust that you are choosing products that align with your values and ethics.

Yes, at Roots Cosmetics, we are proud to offer a wide range of vegan cosmetics. All of our products are free from animal-derived ingredients and have not been tested on animals. We strive to provide high-quality, ethically sourced, and cruelty-free options for our customers who are committed to living a vegan lifestyle. Whether you are looking for vegan/organic skincare, or vegan makeup products, you can confidently shop with us knowing that our entire line meets vegan standards. Additionally, we are continuously researching and adding new vegan-friendly items to our collection to ensure that you have access to the latest and most innovative options in the world of vegan cosmetics.

Yes, at Roots Cosmetics, we are committed to offering organic body and skincare products. We believe in the power of natural ingredients and their ability to nourish and revitalize the skin. Our products are carefully curated to ensure they are free from harsh chemicals, synthetic fragrances, gluten and parabens. We source our ingredients from certified organic suppliers and prioritize sustainability in our packaging and production processes. Additionally, our dedication to ethical and cruelty-free practices means that all our products are never tested on animals. By choosing Roots Cosmetics, you can trust that you are choosing pure, natural, and effective skincare solutions that are good for you and the environment.

We at Roots Cosmetics understand the importance of safety and transparency when it comes to the ingredients used in our products. All our formulations are carefully crafted using clean, safe, and non-toxic ingredients. However, we always recommend consulting with your healthcare provider to ensure our products align with your specific needs during pregnancy or breastfeeding. While our products are made with natural and organic ingredients, some individuals may have sensitivities or allergies, which makes it crucial to seek professional advice. Our customer service team is also available to provide more detailed information on the ingredients in our products to assist you in making informed decisions. At Roots Cosmetics, we prioritize the well-being and health of our customers, and we are committed to providing transparency and support for your individual needs.

At Roots Cosmetics, we are committed to providing high-quality, natural beauty products that are both safe and effective for our customers. The expiration date for our unopened products is typically indicated on the packaging and is generally within 1-3 years from the date of purchase, depending on the specific product. It's important to note that, once opened, the shelf life of our products may vary and can be influenced by factors such as how the product is stored and the individual ingredients. To ensure the longevity and efficacy of our products, we recommend storing them in a cool, dry place away from direct sunlight. If you have any concerns about the shelf life of a product, please feel free to reach out to our customer service team for personalized assistance. We are dedicated to ensuring that our customers can confidently enjoy our products while feeling informed and supported.

We apologize for the inconvenience. At Roots Cosmetics, customer satisfaction is our top priority. If you have received the wrong items in your order, please contact our customer service team immediately. You can reach us by email at customerservice@rootscosmetics.net . Please have your order number and the details of the incorrect items on hand when you reach out to us. Our team will work quickly to resolve the issue and ensure that you receive the correct products as soon as possible. Thank you for bringing this to our attention, and we appreciate your understanding as we work to make things right.

At Roots Cosmetics, we want to make sure you’re always in the loop about your order. To check the status of your order, simply log in to your account on our website and go to the "My Orders" section. Here, you will see a list of all your orders and their current status. You can also track your package in real-time once it’s been shipped by clicking on the tracking link provided in your shipping confirmation email. If you have any further questions about your order, feel free to reach out to our customer service team, who will be happy to assist you.

At Roots Cosmetics, we offer convenient and secure checkout methods to ensure a seamless shopping experience for our customers. You can choose to pay for your purchases using major credit and debit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, we also accept payment through PayPal for added flexibility and security. With our variety of checkout methods, you can rest assured that your transactions with Roots Cosmetics are safe and reliable.

At Roots Cosmetics, we strive to process and ship all orders within 1-3 business days, excluding weekends and holidays. Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can monitor the progress of your delivery. Please note that shipping times may vary depending on your location and the shipping method selected at checkout. We work diligently to ensure that your order arrives promptly and safely, and we appreciate your patience as we work to get your products to you as quickly as possible. If you have any further questions or concerns about the shipping process, please feel free to reach out to our customer service team for assistance. Thank you for choosing Roots Cosmetics for all your beauty needs!

Roots Cosmetics offers standard shipping, express shipping, and international shipping options for our customers. For standard shipping within the United States, the cost is $5 and delivery typically takes 3-7 business days. If you need your order sooner, we also offer express shipping for $15 with delivery within 1-3 business days. For our international customers, shipping costs and delivery times vary depending on the destination. We strive to provide competitive shipping rates and efficient delivery times for our international customers. At Roots Cosmetics, we understand the importance of receiving your products in a timely manner, and we work to ensure that our shipping methods and costs are both affordable and reliable for our customers.

At Roots Cosmetics, we want our customers to be completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a 30-day return policy for all UNUSED and UNOPENED products. To initiate a return, simply contact our customer service team within 30 days of receiving your order to request a return authorization. Once approved, you can ship the product back to us for a full refund. Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part. Additionally, we are unable to accept returns on any used or opened products due to hygiene and safety reasons. We strive to process all returns as quickly as possible once the items are received, and refunds will be issued to the original form of payment. If you have any specific questions about our return policy, feel free to reach out to our customer service team for assistance. Thank you for choosing Roots Cosmetics!

Yes, at Roots Cosmetics, we offer eGIFT Cards for customers who want to give the gift of clean, natural beauty to their loved ones. Our eGIFT Cards can be purchased in various denominations of -$50, $75, $100, $125 and $150 delivered via email, making them a convenient and eco-friendly option. Recipients can use their eGIFT Cards to shop for their favorite organic skincare and vegan beauty products on our online store. Whether it's a birthday, holiday, or special occasion, our eGIFT Cards are the perfect choice for anyone who values clean, sustainable beauty products. The perfect way to treat someone to the luxury of Roots Cosmetics.